CONTACT US
Brick Arsenal™ Support HQ
For order status or tracking questions, please visit our Track Order page first — you can look up your shipment in real time. For returns or exchanges, please review our Return & Refund Policy before submitting a request.
Selecting the correct issue type below helps us route your ticket to the right team member and resolve it faster.
Submit a Request
Common Questions
We respond to all inquiries within 24 hours during business days (Monday–Friday, 8 AM–6 PM ET). Order-related issues are prioritized and often resolved same-day.
Select "Order Issue" from the dropdown above and include your order number plus a photo of the issue if possible. We'll get a replacement or refund sorted right away — no need to ship anything back in most cases.
Please review our Return & Refund Policy first, then submit a request with "Returns & Exchanges" selected. Include your order number and the reason for the return. We'll send you instructions within 24 hours.
Visit our Track Order page and enter your order number or tracking number. If your tracking hasn't updated in 14+ days, submit a request here and we'll investigate.
Select "Partnerships & Collaborations" from the issue type dropdown above. Tell us about yourself, your brand or channel, and what you have in mind. Partnership inquiries are reviewed directly by our team lead.