FAQs

Products & Instructions

What's included with my order?
Your order will include the products you selected for purchase, along with any additional accessories or items specified in the product description.

Does my order come with instructions?
Yes, most of our products come with detailed instructions for assembly and use. However, if you encounter any difficulties, feel free to reach out to our customer support team for assistance.

Do you accept custom orders?
At this time, we do not accept custom orders. However, we regularly update our inventory with new products, so be sure to check back frequently for any additions that may meet your needs.

Shipping

Do you offer worldwide shipping?
Yes, we offer free worldwide shipping to North America, South America, Asia, Europe & Australia.

When will my order be shipped?
We aim to process and ship orders within 1-3 business days from the date of purchase. You will receive a confirmation email with tracking information once your order has been shipped.

When will my order arrive?
Shipping times vary depending on your location and the shipping method selected at checkout. You can expect delivery within 15-20 business days for domestic orders and 20-30 business days for international orders.

How do I track my order?
You can visit our order tracking page or enter your tracking number here. Please contact our customer support team for assistance.

How do I change my shipping address?
If you need to change your shipping address after placing your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes after your order has been shipped.

Return and Cancellations

How do I cancel my order?
If you need to cancel your order, please notify us within 24 hours of placing your order. After this time frame, cancellations may not be possible as we strive to process orders quickly.

How do I return my order?
If you received a damaged or defective item, please contact our customer support team within 30 days of receiving your order. We will provide instructions on how to return the item for a refund or replacement. Please note that return shipping costs will be covered by us only after we have received the item and approved your refund.